Terms and Conditions

 All orders placed on the kaycarley.com website are processed by Kay Carley and as such are subject to the following terms and conditions. Ownership of and responsibility of the goods will pass to you once they have been paid for and delivered to you.



  • An email is automatically sent out upon receipt of a successful order for either goods or classes. This ‘thank you for your order’ email does not guarantee that I have the item in stock at the time of you placing the order. If this results in me not being able to fulfil a goods order within 7-10 days of receipt of your order I will contact you as soon as possible to either offer you a refund or update you with an estimated delivery date. If the class you have paid for has become fully booked I will either offer you a refund or the option to transfer the booking to another class.

  • I reserve the right to change or discontinue any item on my website at any time without prior notice.

  • If it becomes necessary to cancel an order and not send your goods I will refund the value of your order as soon as possible.

  • The prices shown on my website are inclusive of VAT and are in Pounds Sterling GBP.

  • I reserve the right to change or amend any of my prices without prior warning.

  • I try to ensure the prices on my website are up to date and correct but sometimes errors may occur. If I discover an error in the price of the goods you have ordered you will be informed as soon as possible and then given the option of either re-confirming your order at the correct price or cancelling your order. If you opt for a refund this will be made within 14 days of receiving your cancellation.

  • For international orders postage costs will be charged based on the weight of your order. All duties/taxes payable on international orders are the responsibility of the person placing the order.

  • Please see my Delivery page for more information on how to place an order.


My Right to Cancel

  • I reserve the right to cancel your order if I have insufficient stock to fulfil your order, if the items have been discontinued or a pricing error has occurred on the website.

  • If I cancel your order I will notify you by email and will refund your payment within 14 days of cancellation using the same method used to pay for your order. You will not be entitled to any compensation for disappointment suffered.


Your Right to Cancel

  • If you change your mind you may cancel your order at any time before dispatch or return goods to me within 14 days of dispatch to Kay Carley, 10 Mayo Rise, Bexhill on Sea, East Sussex TN39 5DB.

  • All returned goods must be unused and in their original packaging. If there are any signs of use leading to diminished value, monies will be deducted from your refund to reflect this.

  • Goods are returned at your own cost and risk and must be returned within 14 days of notifying me of your wish to cancel your order.

  • If you cancel the goods prior to delivery but the goods have already been dispatched you must accept the delivery and then return them as stated above. If you do not pay the costs of return delivery I shall be entitled to deduct this cost from the amount of your refund. The goods remain your responsibility until received by myself.

  • When returning goods I recommend using a recorded/tracked service.

  • If your original order qualified for free postage and if you return one or several of the items and your order value falls below the qualified amount for free postage for UK orders you will be refunded for the items less £2.95 postage, for international orders you will be refunded minus the cost of the postage/shipping.



  • Delivery times are approximate only. Please refer to my delivery page for more information.

  • I cannot be held liable for any failure to deliver goods you have ordered or for any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond my reasonable control  including but not limited to third party default, strikes, lock outs and other industrial disputes, breakdown of systems or network access, flood, adverse weather, fire, explosion or accident.

  • Goods should be inspected immediately upon receipt. If any fault is found you will need to notify me in writing via my contact page within 14 days of receipt stating what the defect or damage is. Any claims submitted after this period will not be accepted. If the goods are found to be defective then postal costs will be refunded.



  • By placing an order you authorise me to process a Paypal, credit card, debit card or charge card payment for the goods plus postage (if applicable). Orders are processed in Pounds Sterling (GBP). For international orders please be aware that currencies fluctuate and exchange rates vary.

  • Payment is taken via a secure gateway.

Class Terms and Conditions:

  • If you need to cancel for any reason I ask for at least 3 full days' notice to qualify for a refund (minus a £1.50 administration fee) or to transfer to another class. (So  if a class is being held on a Saturday and you need to cancel I would need to be informed by midnight on the preceding Tuesday to qualify for a refund.) 

  • If I need to cancel then I will endeavour to give you as much notice as possible and will either offer you a refund or another class. 

  • Please note that all of my classes are for adults only and mainly cater for stampers with some experience.



  • My entire liability under these Terms of Sale shall not exceed the price paid for the goods you purchased through kaycarley.com.



  • In any case of dispute the Courts of England shall have jurisdiction and all matters shall be settled in accordance with English law.

  • The language used to conclude sales will be in English.

  • If any part of these terms and conditions is unenforceable the enforceability of any other part of these conditions will not be affected.

  • You may not transfer any of your rights under these Terms & Conditions to any other person.

  • By ordering or registering any of your personal details with me you are agreeing to allowing me to contact you regarding any of my products or services. Your personal details will not be passed on to any third parties for marketing purposes.

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© Created by Kay Carley 2018